Alignment Principles

• Human + Agent

  Agents extend human expertise. Keep actions reversible with clear approvals.

• Operational Relief First

  Prioritise automations that reduce toil, wait time, and compliance overhead.

• Seamless Fit

  Meet teams where they work. Integrate with existing tools and conventions.

• Trust by Design

  Require audit trails, least privilege, explainable recommendations, and safe defaults.

• Calm Power

  Clarity over spectacle. Present state, risk, and next best action without noise.

• Scales Responsibly

  Favour reliability, cost efficiency, and resilience as usage grows.

• Accessible by Default

  Designs and outputs must be accessible and respectful for diverse users.

• Evidence‑Driven

  Tie changes to measurable improvements like MTTA/MTTR, error rate, and time saved.